They act as an additional layer of security so that customers don’t expose billing details on websites or in stores. Payments should be made using secure platforms, never asking for card details. In addition, most will prefer to ask for prices and negotiations privately for security reasons, so it is better to contact them via their personal chats. It is not a good idea to add customers to a WhatsApp group because their data is immediately exposed to third parties, such as their photo, phone number and profile name. This generates a sense of security because it controls uncertainty. When asking for personal data, it is appropriate to inform the customer what it is for: invoicing, shipping the order, marking it within the inventory, adding it to a database to send promotions, etc. This involves taking care of details such as good spelling and a friendly tone, to let them understand that their money and data are safe. They are called APIs, and you can access them from official distributors.Įven if the company has all the controls for handling the data, it has to transmit confidence to its customers to proceed with the operations. You can start using these types of platforms that integrate with WhatsApp with your company’s WhatsApp Business account.
The possibility of sending all kinds of files, routing messages, multi-agent customer service, scheduling messages, usage analytics, etc. However, there is an alternative that considerably extends these limitations: platforms like Callbell increase these limits. In fact, WhatsApp and WhatsApp Business may have features that some users may find limited, such as the maximum size of files that can be sent, or the number of devices that can be connected. In addition, the numbers associated with this type of apps are blocked in the official apps.
These apps are very risky because, although they use WhatsApp as a base, they are prone to hacking, and even be themselves viruses that steal information from the device. There are several versions of WhatsApp that are not official, but offer other features that are often very attractive.
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